EBT PROJECT
Right Column
CLIENT INFORMATION
Call customer service right away at (877) 328-9677.
Wait through two card number prompts without entering your EBT card number and you will hear a prompt to report your card as lost or stolen. Once reported, your EBT card is disabled and you are told how to get a new card. It is important that you call customer service as soon as possible!
If someone uses your card and personal identification number (PIN) to get benefits, these benefits will not be replaced.
If your EBT card is damaged and it does not work (cannot be read) at retail or ATM locations, you should request a replacement EBT card as soon as possible.
Eligibility for food benefits and/or cash aid assistance is determined at the local county office. To find a California county public website, click here. You can also find your county's public assistance department listed under the County Government Section in the telephone book or by clicking here. See www.calfresh.ca.gov/PG847.htm and www.fns.usda.gov/snap/applicant_recipients/apply.htm for more information on how to apply.
What can be purchased with CalFresh/SNAP food benefits?
When will my benefits be available?
Words to Know
How to Withdraw Cash Benefits at NO Cost
Cómo obtener sus beneficios de asistencia monetaria ¡sin tener que pagar!
Cash Access at ATMs and Retailers
California EBT Farmers' Markets
Other Frequently Asked Questions
DO NOT keep your EBT card and PIN together.
DO NOT damage or bend your card.
DO NOT write on or scratch the black stripe on the back of your card.
DO NOT get your card wet.
DO NOT put your card near magnetic sources, speaker, TV, DVD/CD player, stereo, VCR, telephone, etc.
DO NOT leave your card in the sun, like on the dashboard of a car, because it will warp and no longer work.
DO NOT keep your card out where others can see it, always keep it in a safe place after using it.
DO NOT throw away your card - you will use the same card every month as long as you receive benefits.