California EBT Support and Assistance Manual Voucher Authorization Call for advance authorization if POS equipment is not operational. (866) 328-4212 24 hours / 7 days Retailer General Information Call with questions about participation in the California EBT Program, settlement, and other general questions. (866) 328-4212 24 hours / 7 days Retailer Helpline Call for assistance with state-provided EBT POS equipment. (NOTE: If you use commercial POS equipment, contact your equipment provider or third-party processor for assistance with equipment, transaction processing, and settlement.) (866) 328-4212 24 hours / 7 days California EBT Retailer Policy and Procedure Manuals This file is 36.5 MB. Cardholder Customer Service (877) 328-9677 24 hours / 7 days California EBT Client Website www.ebt.ca.gov 24 hours / 7 days For tips on how to use PDF files or to download a free copy of Acrobat Reader, Click here.