California EBT Support and Assistance


Manual Voucher Authorization
Call for advance authorization if POS equipment is not operational.

(866) 328-4212

24 hours / 7 days

Retailer General Information
Call with questions about participation in the California EBT Program, settlement, and other general questions.

(866) 328-4212

24 hours / 7 days

Retailer Helpline
Call for assistance with state-provided EBT POS equipment.
(NOTE: If you use commercial POS equipment, contact your equipment provider or third-party processor for assistance with equipment, transaction processing, and settlement.)

(866) 328-4212

24 hours / 7 days

California EBT Retailer Policy and Procedure Manuals

This file is 36.5 MB.  

Cardholder Customer Service

(877) 328-9677

24 hours / 7 days

California EBT Client Website

www.ebt.ca.gov

24 hours / 7 days